Quality Assurance Officer (Call Centre)
The Role
- Conduct data collection & analysis so as to monitor performance of customer service
- Establish and update standard operation procedures within the call centre
- Investigate customer complaints case to enhance the customer service quality
The Person
- Form 5 or above
- At least 1 year or above experience in quality assurance, preferably in aviation industry
- Good command of English, Cantonese and Mandarin
- Self-motivated and detail-minded